Emails not being sent

Incident Report for Telerivet

Resolved

Outgoing emails were delayed between 01:08 and 01:55 UTC due to a DNS change made by Telerivet's transactional email service provider (SendGrid), which was incompatible with a configuration setting on Telerivet's servers. This issue has been resolved by updating a configuration setting on Telerivet's servers.

Posted Feb 14, 2023 - 23:12 UTC

Monitoring

Telerivet has implemented a workaround and emails are being sent now.

Posted Feb 14, 2023 - 02:06 UTC

Identified

Telerivet's servers are currently unable to send email due to an issue with our transactional email service provider.

Posted Feb 14, 2023 - 01:35 UTC