Database connectivity issue

Incident Report for Telerivet

Resolved

Telerivet has not encountered any issues with database connectivity since reverting the software update yesterday. All systems are operating normally.

Posted Jan 13, 2021 - 18:45 UTC

Monitoring

The issue with intermittent database connectivity appears to have been triggered by a software update. Telerivet has reverted this update and is continuing to investigate the issue.

Posted Jan 12, 2021 - 16:23 UTC

Investigating

Telerivet is currently experiencing intermittent issues with database connectivity which could impact message delivery and service processing. We are currently investigating this issue.

Posted Jan 12, 2021 - 15:01 UTC

This incident affected: Web Dashboard and REST API.